We receive information from or on behalf of our Customers and their users. Because of the nature of the Services, this information may contain any type of personal data, including names, contact information, and other identifying information.
Subject to our contractual obligations with our Customers, and depending on the particular Services, we use and disclose Processor Data as follows:
Subject to our contractual obligations with our Customers, and depending on the particular Services, we share Processor Data as follows:
When you interact with us through the Site or the Services, or become a Customer or are a vendor, we may collect personal data and other information from you. As further described below, and depending on how you interact with us, we may collect the following categories of personal information:
Personal Data that We Collect from Third Parties: We collect personal data from third parties, such as lead generation firms.
Automatically Collected Data: When you interact with Rev through the Site or Services, we receive and store certain automatically collected information collected passively using various technologies. Rev may store such information itself or such information may be included in databases owned and maintained by Rev affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors' Internet service providers, and how our users use and interact with the Services. Also, in an ongoing effort to better understand and serve the users of the Services, Rev often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Rev may share this data with its affiliates, agents and business partners. Rev may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.
In operating our Site, we may also use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. You can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information (e.g., Internet Explorer; Microsoft Edge; Google Chrome; Mozilla Firefox; or Apple Safari). Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
Online Analytics: We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyze the information discussed above, and to engage in auditing, research or reporting. The information (including your IP address) collected by various analytics technologies described in above may be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive, analyzing usage trends, assisting with fraud prevention, providing certain features to you, and other purposes. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
We use Controller Data for business and commercial purposes as follows:
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose personal data. To the extent those laws apply, our legal grounds for processing Controller Data are as follows:
Rev is not in the business of selling Controller Data. There are, however, certain circumstances in which we share the categories of personal information identified as Controller Data with certain categories of third parties without further notice to you, as follows:
We offer the options described below for exercising rights and choices under applicable law, which are subject to important limits or exceptions under applicable law.
This Additional California Privacy Notice applies solely to California residents. It applies to personal information we collect on or through the Services and through other means (such as information collected offline, in person, and over the telephone). It does not apply to personal information we collect from our employees and job applicants in their capacity as employees and job applicants. It also does not apply to personal information we collect from employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services.
As described above, in the preceding twelve months, we or our service providers may have collected the following categories of personal information for business or commercial purposes: (1) identifiers (such as name and email address); (2) commercial information (such as transaction data); (3) Internet or other network or device activity (such as browsing history and log data); (4) location information (such as general location information inferred from an IP address); (5) financial data (such as credit card information); (6) sensory information (such as customer service recordings ); (7) professional or employment related data; (8) legally protected classifications (such as gender and marital status if you disclose such information to us); and (9) other information that identifies or can be reasonably associated with you.
We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Services; and (3) third parties such as lead generation firms.
As further described above, we collect the categories of personal information identified above for the following business and commercial purposes: (1) to provide the Services; (2) to communicate with you regarding the Services or to tell you about services we believe will be of interest to you; (3) to protect us and others, including enforcing the legal terms that govern the Services; (4) to comply with laws; (5) to facilitate any business transfers for an actual or contemplated sale involving our assets; and (6) as consistent with customer requirements.
California law may permit California residents to request that we:
You may have the right to receive information about the financial incentives that we offer to you, if any. You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information (such as information we collect about our employees or job applicants, or information we collect from employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services) may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Services. If you ask us to delete it, you may no longer be able to access or use the Services.
If you would like to exercise any of these rights, please submit a request through this form or at firstname.lastname@example.org. You will be required to verify your identity before we fulfill your request. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.
California residents may opt out of the "sale" of their personal information. Rev does not "sell" your personal information as we understand that term to be defined by the California Consumer Privacy Act ("CCPA") and its implementing regulations. However, some people have taken the position that when a website uses third parties' cookies or similar technology for its own analytics or advertising purposes, the website is engaged in a "sale" under the CCPA if the third parties have some ability to use, disclose or retain the data to improve their service or to take steps beyond the most narrowly drawn bounds of merely providing their service to the website/app. Some take this position even when the website pays the third party (not vice versa), and in most cases merely provides the third party with an opportunity to collect data directly, instead of providing personal information to the third party. If you take the position that any of those relationships involve a "sale" within the meaning of the CCPA, then you may consider Rev to have "sold" what the CCPA calls "identifiers" (like IP addresses), "internet or other electronic network activity information" (like information regarding an individual's browsing interactions on the Rev site), and "commercial information" (like the fact that a browser visited a page directed to people who are considering obtaining services from us) to those sorts of companies. While Rev does not believe these are "sales" as that term is defined under the CCPA, you can opt out of this activity by following the directions in the Tailored Online Advertising section above.
Under Nevada law, certain Nevada consumers may opt out of the sale of "personally identifiable information" for monetary consideration to a person for that person to license or sell such information to additional persons. "Personally identifiable information" includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by email@example.com. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
Rev uses YouTube API Services to collect authorized data and fulfill Services when authorized by the Customer. You can learn more about the associated terms of service and privacy policies via the links below:
You can revoke Rev's access to your data from YouTube via the Google Security settings page here: https://security.google.com/settings/security/permissions. Note that revoking such authorizations may limit or eliminate certain functionality on Rev.
Your access to and use of this Site is subject to any other agreements in place between us, including our Terms of Service located at: https://www.rev.ai/about/terms
You may contact us as follows: